In these unusual and challenging times, Dulux Protective Coatings is doing everything we can to ensure the safety of our customers and team members. Importantly, we are making sure our products and services are delivered in a way that keeps everybody safe.

Our continued focus on service and advice

Exceptional customer service and product advice sets the Dulux Protective Coatings team apart. This continues despite state-by-state restrictions. Where in-person meetings are not possible, we are supporting our customers by:

• Video meetings using Microsoft Teams
• Phone
• Email

We are continuing to provide detailed coatings and product specification advice, backed by a responsive service and prompt turnaround times.

Staying safe in person

In states where face-to-face meetings with customers are permitted, we are conducting these in a COVID safe way, by:

• Maintaining appropriate social distance
• Wearing masks where recommended
• Using safe hand hygiene practices and frequent hand sanitisation.

Running safe events

Events such as product training and continuing professional development (CPD) continue.

In some states, restrictions mean these events are taking place over Microsoft Teams. In states where face-to-face gatherings are permitted, we are taking the recommended precautions to ensure the safety of attendees and staff.

This includes booking COVID-compliant venues, ensuring attendees are seated at an appropriate social distance, providing individual catering with no shared food or utensils and providing hand sanitisation stations at venue entry points.

Dulux PC recently ran a COVID-safe CPD event for local architects, project managers and council representatives from within and beyond the Townsville region.

“To keep everyone safe, we limited attendee numbers to below 20 and booked a venue that was adhering to all state health and safety regulations," explains Queensland Business Development Executive, Rik Morton. "Hand sanitiser was provided, seating was well spaced and catering was individualised with no sharing between attendees."

Our stores

Our Dulux Trade Centres, Inspirations and Paint Spot stores are all open for normal business trading, operating under strict safety protocols. Hand sanitiser is available at store entry and point of sale. Our in-store sales representatives are also operating under strict safety protocols.

Delivery and supply

In an effort to limit personal contact, customers may prefer not to visit our stores. We encourage our valued Dulux Protective Coatings customers to take advantage of our professional, no contact delivery service. Find out more.

Our factories and distribution centres are operating as usual with no disruption to operations or supply of our Dulux Protective Coatings products.

Find out more

To find out more about Dulux’s response to the COVID-19 pandemic, visit our dedicated COVID-19 update page, which is regularly updated with the latest ways we are putting safety first across our factories, supply chain, stores and delivery.